Return and Refund Policy

APT MALL Return and Refund Policy

At APT MALL, customer satisfaction is our top priority. Please review our return and refund policy below, which outlines conditions for both APT MALL Membership customers and general customers.

General Return Guidelines (All Customers)

  • Returns must be requested within 30 days from the date of product delivery.

  • Returned items must be unused, in original packaging, and in undamaged, resellable condition.

  • The following items are non-returnable:

    • Opened cosmetics or skincare items

    • Undergarments

    • Custom-made or personalized products

    • Digital content

    • Assembled furniture

    • Hazardous materials

  • If an item is defective or damaged during shipping, photo evidence must be provided. In such cases, APT MALL will cover the return shipping cost.

  • Refunds will be processed to the original payment method within 3–7 business days after receiving and inspecting the returned product.

Non-Returnable Items (U.S. Standards)

Category Examples Reason
Hygiene-related products Underwear, socks, face masks, menstrual products, razors, toothbrushes Cannot be resold due to hygiene concerns
Cosmetics & Skincare Opened lipstick, lotion, perfume Quality cannot be guaranteed after opening
Food & Supplements Opened vitamins, snacks Cannot be returned for hygiene and safety reasons
Digital Content Downloaded music, software, eBooks Due to reproduction and copyright issues
Custom-made Products Personalized items, custom-printed T-shirts Non-resellable due to personal customization
Final Sale / Clearance Final sale items, outlet or heavily discounted products Not eligible for return as stated in sale terms
Opened Electronics Opened earphones, USB drives, small electronics Risk of devaluation or potential damage after opening
Assembled Furniture/Items Assembled desks, chairs, storage units Difficult to repackage or resell once assembled
Hazardous Materials Batteries, flammable liquids, aerosol sprays Shipping regulations restrict return and transport of these items

APT MALL Membership Customers

  • Free return shipping for all eligible returns.

  • In case of defective or damaged items, return shipping is also free, and a full refund will be issued.

  • Membership customers receive priority return support.

General (Non-Membership) Customers

  • For non-defective returns, customers are responsible for the return shipping cost.

  • If the item is defective or damaged during transit, APT MALL will cover return shipping upon verification with photo evidence.

Exchanges

At this time, we do not offer direct exchanges.
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

How to Initiate a Return

  1. Contact our Customer Support Team at [aptmallkorea@gmail.com] with your order number and reason for return.

  2. Our team will review your request and provide detailed instructions.

    • A prepaid return label will be issued for APT MALL Members.

  3. Pack the item securely and return it within 7 days of receiving return approval.

  4. Once the return is received and inspected, your refund will be processed accordingly.

Exceptions & Additional Notes

  • Items purchased during final sale, clearance, or promotional events may not be eligible for return.

  • APT MALL reserves the right to refuse returns if the item does not meet return eligibility upon inspection.

  • Unauthorized returns (without prior approval) may not be accepted or processed.

For any questions or assistance, please contact APT MALL Customer Service at aptmallkorea@gmail.com